Support
Contact Beloved Archive
For questions about portraits or privacy, email us.
belovedarchive@outlook.comInclude your order reference when asking about a purchase. Removal and privacy requests require ownership verification.
Do not email passwords, access keys or payment details.Frequently asked questions
Portrait previews
Creating and saving your portrait.
How does a preview work?
Choose a style and submit one clear photo that you are authorized to use. We create an on-screen portrait preview that you can save to your account.
Is the preview the final print file?
No. The on-screen preview is reduced in size and may be watermarked. It is used to select the portrait for an available physical product.
Which photo should I choose?
Use a clear, well-lit photo with the face visible and no heavy filters. Photo guide.
Can I return to my preview?
Save a completed portrait to your verified account to access it from another device. An unsaved portrait remains tied to the original browser. Your portraits.
Photos and purchases
How orders and submitted photos are handled.
When are photos deleted?
Submitted source photos are automatically deleted after 3 days. Unpurchased generated previews are automatically deleted 14 days after they were made. Paid-order artwork and records needed for fulfilment, payment, disputes, security or legal obligations are retained. Contact belovedarchive@outlook.com for a reviewed removal request. Privacy policy.
Who processes a submitted photo?
Google processes new portrait generation. Earlier portraits were generated using WaveSpeed, which is no longer used for generation requests. Supabase stores private portrait records and images, and Vercel hosts the website. The privacy policy lists other providers used for accounts, payments and support.
What can I purchase?
The products, destination, price, shipping and tax shown at checkout are the authoritative options for the current order.